Communication Skills Resources
A fresh way of looking at you and the consultation!
LaCRU and Fresh Start have come together to form Communication Skills Resources.
Review your language, communication, and team working
"Communicative competence is ‘knowing what to say, to whom, in what circumstances, and how to say it." (Hymes, 1972)
Communication Skills Resources offers support for all healthcare professionals working in multi-cultural London to enhance their communication skills, enabling them to deliver the best possible care to patients and to realise their full potential working within the NHS.
Communicating effectively and confidently with patients and other professionals is key to providing an excellent health service and leads to increased professional fulfillment. Patients respond to and are satisfied by healthcare professionals who, by communicating well, help them to understand their health issues clearly. This gives patients confidence in the care they are receiving.
This resource is available to all healthcare professionals working in London who wish to improve their skills.