Data Protection and Freedom of Information

If you have a complaint about how the London Deanery:

• is holding or processing your personal information
• processed your subject access request under the Data Protection Act
• processed your application for information under the Freedom of Information Act

the following complaints procedure applies:

Please contact the London Deanery at the address provided below.  Please provide sufficient information to enable us to identify you and the issue that you would like reviewed. 

Your complaint will be acknowledged within two working days.  The Director of Corporate Services will ensure that your complaint is fully investigated.  We will provide a full response to your complaint within 20 working days.  If for some reason we are unable to meet this deadline we will contact you and explain why.  All complaints investigations will be completed within 40 working days.

Please write to the:

Director of Corporate Services
London Deanery
Stewart House
Russell Square
London WC1B 5DN

Or email

dprequest@londondeanery.ac.uk or foi@londondeanery.ac.uk

If you are still unsatisfied with our response to your concern you have the right to take your concerns to the Information Commissioner.  The Information Commissioner can be contacted via their website

ICO complaints

or

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510